Terms & Conditions

Terms and Conditions for +You

Welcome to +You! Thanks for visiting our website. This page forms the Terms and Conditions in accordance with which we supply Products (each a “Product”) listed on our website https://you-sg.myshopify.com/ (the “Site”) to you (the “Terms and Conditions”). Please take some time to read these Terms and Conditions before ordering any Products from the Site. By ordering any of our Products, you agree to be bound by these Terms and Conditions. You should visit our page regularly to make note of any changes we have made to our Terms and Conditions.

1. WHO WE ARE

We are +You Singapore LLP , (Company Registration No.111111111 E), trading as https://you-sg.myshopify.com/ (“+You”).

1.1 +You is a Limited Liability Partnership

1.2 These Terms and Conditions are our copyrighted intellectual property. Any use by third parties, even of extracts of the Terms and Conditions, for the commercial purposes of offering goods and/or services is not permitted. Infringements may be subject to legal action.

2. DEFINITIONS

2.1 In these Terms and Conditions:

"Account" refers to the +You Account that you will need to register for on the Site if you would like to submit an Order on the Site;
"Business Day" means any day on which banks in Singapore are open for business;
”Order Confirmation" means our email to you, in which we acknowledge your Order in accordance with clause 6.2 below;
"Business Day" means a day which is neither (i) a Saturday or Sunday, nor (ii) a public holiday anywhere in Singapore;
"Contract" means your Order of a Product or Products in accordance with these Terms and Conditions which we accept in accordance with clause 6.2 below;
"Customer" means any individual who places an Order on the Site;
"Order" means the Order submitted by you to the Site to purchase a Product from us;
"You" means the Customer who places an Order;
References to "clauses" are to clauses of these Terms and Conditions;
Headings are for ease of reference only and shall not affect the interpretation or construction of the Terms and Conditions;
Words imparting the singular shall include the plural and vice versa. Words imparting a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership;
References to "includes" or "including" or like words or expressions shall mean without limitation.

3. ELIGIBILITY

To place an Order with +You you must be over eighteen (18) years of age. If you are under eighteen (18), you may place an order with +You only with involvement of a parent or guardian.

4. PROHIBITIONS

You must not misuse this Site. You shall not commit or encourage a criminal offence, transmit or distribute a virus including but not limited to Trojan horse, worm, logic bomb or post any other material on the Site which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s propriety rights; send any unsolicited advertising or promotional material; or attempt to affect the performance or functionality of any computer facilities of or accessed throughout the Site. Any breach of this provision would constitute a criminal offence under the Computer Misuse and Cybersecurity Act 2013. In the event such breach occurs, +You will report the breach to the relevant law enforcement authorities and appropriate legal action will be taken.

5. ENTIRE AGREEMENT

5.1 These Terms and Conditions shall apply to all Orders and Contracts made or to be made by us for the sale and supply of Products. These Terms and Condition constitute the entire agreement between you and +You and supersede any and all preceding and contemporaneous agreements between us. Any waiver of any provision of the Terms and Conditions will be effective if in writing and signed by an authorised signatory of +You.

5.2 You acknowledge that, in entering into this Contract, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms and Conditions, except as expressly stated in the Terms and Conditions.

6. TERMS OF SALE

6.1 Registration

To place an Order, you must only submit to us information which is accurate and true. You must also keep your information up to date by informing us of any changes, by using the relevant sections of the Site.
You shall not misuse the Site by creating multiple user accounts.

6.2 Formation of a Contract

The information set out in the Terms and Conditions and the details contained on this Site do not constitute an offer for sale but rather an invitation to treat. No Contract in respect of any Products shall exist between you and us until we have shipped the Products to your address.
To submit an Order, you will be required to follow the online shopping process on the Site. After this you will receive an Order Confirmation which will act as an acknowledgement of your Order.
An Order is only considered accepted by us upon your Order being shipped to the delivery address provided by you.
A Contract will relate only to those Products which we deliver to you. If your Order consists of more than one Product, the Products may be delivered to you in separate packages at separate times.

6.2 Price and Payment

Whilst we make best efforts to ensure that all details, descriptions and prices which appear on this Site are accurate, there may be instances where errors may occur. If we discover an error in the price of any Products which you have ordered we will inform you of this as soon as possible and give you the option of re-confirming your Order at the correct price or cancelling it. If we are unable to contact you we will treat the Order as cancelled. If you cancel your Order before we have shipped it to you, and you have already paid for your Order, you will receive a full refund.

Where applicable, prices are inclusive of GST and are in Singapore Dollars. Delivery costs will be charged in addition where applicable; such additional charges are clearly displayed and included in the ‘Final Total’.
We are under no obligation to fulfil your Order if the price listed on the website is incorrect (even after your Order has been acknowledged by us).
You can pay using any of our payment partners listed on our homepage or use the cash on delivery payment method. Similarly you can pay all or part of the price of your Order using an e-gift cards, wallet credit or a promotional voucher.
To minimise the risk of unauthorised access, we encrypt your card data. Once we receive your Order we will request pre-authorisation on your card to ensure there are sufficient funds available to complete the transaction. Order will not be confirmed until this pre-authorisation check has been completed. Your card will be debited once we have sent you the Order Confirmation. Cards are subject to validation checks and authorisation by card issuer. If we do not receive the required authorisation, we will not be liable for any delay or non-delivery.
Upon authorisation of the payment, by clicking the “Order now” button you are confirming that the card belongs to you or that you are the legitimate holder of the e-gift card or the promotional voucher, and have sufficient funds or credit facilities to cover the cost of the Product.

6.4 Mistaken Orders

If you discover that you have made a mistake with your Order after you have submitted it to the Site, please contact us immediately at the bottom of the website, click on ‘contact us page’. Please include a screenshot of your order and the items you received. We will try our best to process your request.

6.5 Refusal of Order

We reserve the right to withdraw any Products from this Site at any time and/or remove or edit any materials or content on this Site. We will make our best efforts to always process all Orders but there may be exceptional circumstances wherein, we may need to refuse to process an Order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.

If we cancel your Order and you have already made payment for your Order, the payment amounts will be fully refunded to you.

We will not be liable to you or any other third party by reason of our withdrawing any Product from this Site, whether it has been sold or not, removing or editing any materials or contents on this Site or for refusing to process or accept an Order.

7. DELIVERY

7.1 We aim to deliver the Product to you at the place of delivery requested by you in your Order and the delivery time indicated by us at the time of your order checkout (as updated in the Order Confirmation).

7.2 Upon delivery of the Product, you may be required to sign for delivery. You may contact us at +65 1234 1234 or drop us an email at Plusyousg@gmail.com in case of any faults, defects or damage. You shall be able to provide the documents delivered with the Product, upon request.

7.3 All risk in the Product shall pass to you upon delivery. From the time when risk passes to you, we will not be liable for loss or destruction of the Product. Any breach of obligations by you, might impact your ability to shop on +You in the future.

8. CANCELLATION BY CUSTOMER (NON-FAULTY PRODUCT)

If you wish to cancel your Order please contact us at on +65 1234 1234 or drop us an email here. No cancellation fees shall be applicable. Once an Order has been dispatched it may not be cancelled and the item must instead be returned to the company according to guidelines provided.

9. RETURNS AND REFUNDS POLICY

9.1 If you are not completely satisfied with your purchase, you may return the Product to us within thirty (30) days of receipt. The Product shall be un-used, Product tags shall not be tampered with, and the Product shall be in the original condition. This policy is applicable only to those products which do not fall under the list of non-refundable brands/items provided on our Site.

9.2 You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you.

9.3 You may process returns through SingPost counters or SingPost POPStations.

9.5 Your returned Products are usually received and accepted at our warehouse within five (5) days after the drop-off at the post office counters. A refund shall be issued shortly after we receive your items, according to the preferred refund method indicated on your return slip.

10. FAULTY PRODUCTS

10.1 All Product descriptions, information and materials posted on this Site are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising.

10.2 Product image as seen on the Site may slightly differ from the actual Product that you receive.

10.3 If the item you receive is faulty, please contact our team and provide your Order number, your name and address, details of the Product and the reason for exchange.

10.4 Upon receipt of the Products, we will examine it and we will advise you on your right to a replacement via email as soon as practicable.

10.5 In the event the Product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

11. VOUCHERS

11.1 You may use promotional codes while making payment for Products on the Site. Specific details for promotional vouchers and e-gift cards are listed below.

11.2 To redeem promotional codes in your Account or check an existing credit, please visit "My User Account" on the Site. Subject to clause 14.1, we accept no Liability for errors in the email address of the recipient.

11.3 If you have a promotional code, that code can be used by someone other than you and you can assign your rights to use that voucher.

11.4 In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with redemption of promotional code on the Site, we are entitled to close your Account and/or require a different means of payment.

11.5 We assume no Liability for the loss, theft or illegibility of promotional codes.

11.6 In rare cases, +You may at its sole discretion discontinue or cancel any promotional code previously issued and will not be responsible for any losses arising therefrom.

11.7 Conditions for the redemption of promotional promotional:

From time to time we may distribute promotional codes that may be used only on the Site, which we will send to you either by email:

Promotional codes are valid for the specified period stated in the e-mail, can only be redeemed once and may not be used in conjunction with ongoing promotions and discounted items.
If you place an Order for a Product less than the value of the promotional voucher, no refund or residual credit will be returned to you.
The credit of a promotional code does not accrue interest nor does it have a cash value.
If the credit of a promotional voucher is insufficient for the Order you wish to place, you may make up the difference using one of our accepted payment methods.

12. DISCLAIMER OF LIABILITY

12.1 The content displayed on this Site is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary and to the fullest extent permitted by law, +You hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Site and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

12.2 Nothing in these Terms and Conditions shall exclude or limit +You’s Liability for death or personal injury arising from its negligence, fraudulent misrepresentation, and misrepresentation as to a fundamental matter or any other Liability which cannot be excluded or limited under applicable law.

13. INDEMNITY

You agree to indemnify, defend, hold harmless +You, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of this Site or your breach of the Terms and Conditions.

14. GUARANTEE AND COMPLAINTS MANAGEMENT

14.1 +You shall perform its obligations under these Terms and Conditions with reasonable skills and care.

14.2 We place great value on our Customer satisfaction. You may contact us at any time using the contact details given in clause 6.4 of these Terms and Conditions. We will attempt to address your concerns as soon as possible and will contact you on receipt of any relevant enquiry or complaint. In guarantee cases, the manufacturer frequently must be involved, and as such it may take longer to resolve such an enquiry or complaint.

14.3 In the event of a complaint it will help us if you can describe the object of your complaint as accurately as possible and, where applicable, send us copies of the Order or at least the Order number that we assign you in the Order Confirmation. In rare cases your emails may be caught up in our spam filters or not reach us, or correspondence that we send to you may otherwise not have reached you. Should you not have received any response from us within five (5) Business Days, please make further enquiries.

15. PERSONAL DATA PROTECTION

Please see our Privacy Policy, which forms a part of these Terms and Conditions.

16. CIRCUMSTANCES BEYOND OUR CONTROL (FORCE MAJEURE)

16.1 We shall not be liable to you for any breach, hindrance or delay in the performance of a Contract attributable to any cause beyond our reasonable control, including without limitation:

Strikes, lock-outs or other industrial action
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
Impossibility of the use of public or private telecommunications networks
The acts, decrees, legislation, regulations or restrictions of any government, shipping, postal or other relevant transport strike, failure or accidents.

16.2 In the circumstance that the Force Majeure event lasts for more than one week, either you or we may terminate the Contract forthwith by written notice and without any Liability other than a refund of a Product already paid for by you and not delivered.

16.3 If we have Contracted to provide identical or similar Products to more than one Customer and are prevented from fully meeting our obligations to you by reason of a Force Majeure event, we may decide at our absolute discretion which Contracts we will perform and to what extent.

16.4 We reserve absolute discretion on the solution we adopt in fully meeting our obligations under the Contract despite the Force Majeure Event.

17. NOTICES

We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted online. However, continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions.

Any notice under a Contract shall be given in writing through either letter or email to the relevant party at the address or email address last known to the other.

(a) Notices given by post shall be deemed to have been served with two Business Days of being posted to the recipient's address within Singapore.

(b) Any notice given by email shall be deemed to have been served within two (2) Business Days of the email being sent.

In proving such service it shall be sufficient to prove that the letter or email was properly addressed and, as the case may be, posted as a prepaid or recorded delivery letter or dispatched or a delivery report received.

18. Proprietary Rights

18.1 All content included in or made available through our Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, campaign titles and data compilations is the property of +You or its content suppliers and is protected by copyright laws and treaties around the world. All such rights are reserved by +You and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

18.2 In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through the Site are trademarks of +You in Singapore and other countries. +You’s trademarks may not be used in connection with any product or service that is not provided by +You’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits +You. All other trademarks not owned by +You that appear on the Site are the property of their respective owners.

18.3 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

18.4 You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors. In the event +You becomes aware of any infringement of its intellectual property rights, it shall not refrain from taking any relevant legal action.

18.5 If you print, copy or download any part of our Site in breach of these Terms and Conditions, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by +You or its licensors.

19. ADVERTISING ON THE SITE

We shall use our reasonable endeavors to comply with any relevant regulations relating to the Site published by the Advertising Standards Authority of Singapore.

20. LINKS TO THE SITE

20.1 You may link to our home page, provided you do so in a way that is legal and is not likely to damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

20.2 You must not establish a link from any Site that is not owned by you.

20.3 This Site must not be framed on any other Site, nor may you create a link to any part of this Site other than the home page. We reserve the right to withdraw linking permission without notice.

21. WAIVER

No failure or delay by us or you in exercising any right under these Terms and Conditions or a Contract shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish our or your rights under these Terms and Conditions or a Contract.

22. SEVERABILITY

If any clause in these Terms and Conditions or a Contract shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as these Terms and Conditions or a Contract shall be capable of continuing in effect without the unenforceable term.

23. ASSIGNMENT

You shall not assign, transfer, novate, charge, sub-Contract, create any trust over or deal in any other manner with these Terms and Conditions or a Contract or all or any of your rights or obligations under these Terms and Conditions or a Contract.

24. RELATIONSHIP

Nothing in these Terms and Conditions or a Contract shall create or be deemed to create a partnership, an agency or a relationship of employer and employee between you and us.

25. THIRD PARTY RIGHTS

No person who is not a party to these Terms and Conditions or a Contract shall acquire any rights under it or be entitled to benefit from any of its terms even if that person has relied on any such term or has indicated to any party to these Terms and Conditions or that Contract its assent to any such term.