Privacy Policy

INTRODUCTION

+You takes its responsibilities to protect customers Personal Data and complies with Applicable Laws very seriously. +You will properly manage, protect and process your Personal Data in accordance with this Policy, to all Personal Data collected from you through our Platforms.

Please read and review this Policy, which will inform you how we collect, use, process and disclose your Personal Data. We may also collect and process your Personal Data under any exceptions to Applicable Laws, which are not set out in this Policy. We hope that this policy would help you in deciding whether to allow us to handle your personal data.

During our relationship with you, we may collect Personal Data from you. Examples of the types of Personal Data may collect include your name, contact details, mailing and delivery addresses, email address, birthday, network and device data (including your IP address and device or advertising identifiers), your shopping or browsing behaviours, facial image, voice recording (for customer service calls) and any other personally identifiable information which you have provided us in any forms you may have submitted to us, or in the course of any other forms of interaction between you and us.

If you provide us with Personal Data relating to a third party by submitting such Personal Data to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

By (1) submitting your Personal Data to us when signing up for an account on +You’s Website, (2) browsing our Website, or (3) ordering any of our products and services, you are agreeing to the terms of this Policy.

This Policy may be altered to ensure that it is consistent with industry trends and/or any changes in legal or regulatory requirements. By agreeing to the terms of this policy, you agree to be bound by the prevailing terms of the Policy as updated from time to time. We will endeavour to notify you by email or by notice on the Website of any material changes to the Policy.

+You does not collect your credit card details, whether to process your payment or for customer service purposes. Your credit card details are collected, processed and stored directly by our third-party payment processors pursuant to their terms of use and privacy policies. None of your credit card details are stored with us. However, we may collect your bank account details to process refunds.

We may also collect your Personal Data in circumstances where such collection does not require consent under Applicable Laws.

Please ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure to do so may result in our inability to provide you with the products and services you have requested.

HOW CAN I ACCESS OR CORRECT MY PERSONAL DATA?

You may access or correct your name, birthday, shipping and billing addresses by logging in to your user account on the Website or Apps under “Account Information”.

We will send your corrected Personal Data to every other person or entity to which such Personal Data was disclosed by +You within the year before the date of the correction, unless such person or entity does not need the corrected Personal Data for any legal or business purpose.

Subject to obtaining your consent, we may send the corrected Personal Data only to specific organisations to which the Personal Data was disclosed by us within a year before the date the correction was made.

REQUEST TO WITHDRAW CONSENT

If you wish to withdraw your consent for us to send you sales, marketing or promotional information, please inform us as follows:

to withdraw consent from receiving SMS promotions: please unsubscribe by following the steps provided in the promotional SMS;
to withdraw consent from promotional emails: please click on the Unsubscribe link in the promotional emails;

Once we receive notification that you wish to withdraw your consent for receiving marketing or promotional materials or communications, it may take up to thirty (30) days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials or communications during this period.

If you withdraw your consent to receive marketing or promotional materials through a specific communication mode (e.g. SMS), we may still contact you for other purposes in relation to the products and services via other communication modes you have subscribed to (e.g. email).

We will process such a request within a reasonable time from receiving notice from you of your withdrawal of consent. Once the processing is complete, we will no longer collect, use and/or disclose your Personal Data, except to the extent we retain your Personal Data for compliance, regulatory or other legal purposes.

MANAGEMENT OF PERSONAL DATA

We will make reasonable efforts to ensure Personal Data likely to be used by us or disclosed by us to another organization is accurate and complete. However, you should update us of any changes in your Personal Data. We will not be responsible for relying on inaccurate or incomplete Personal Data if you have not updated us of changes.

We will also put in place reasonable security arrangements to ensure that your Personal Data is adequately protected and secured. This includes putting in place reasonable measures to prevent any unauthorized access, collection, use, disclosure, copying, modification, leakage, loss, damage or alteration of your Personal Data. However, we will not be responsible for any unauthorized use of Personal Data by third parties which is attributable to factors beyond our control.

When Personal Data in our possession is (i) no longer required for any reason connected to the purpose it was originally collected or (ii) retention by us is no longer necessary for any other legal or business purposes, we will exercise measures to ensure such Personal Data is either destroyed or anonymised.

GOVERNING LAW

This Policy and your use of this Website shall be governed in all respects by the laws of Singapore.

UPDATES ON DATA PROTECTION POLICY

As part of our efforts to ensure that we properly manage, protect and process your Personal Data, we will be reviewing our policies, procedures and processes from time to time. In this regard, +You may update this Policy to ensure that it is consistent with industry trends and any changes in legal or regulatory requirements. We reserve the right to amend the terms of this Policy at our absolute discretion.

Subject to your rights at law, you agree to be bound by the prevailing terms of the Policy as updated from time to time on our Website. By continuing to use our Platforms and/or services after the Policy has been amended, you hereby agree to be bound by the terms of such amended Policy.

You are encouraged to visit the above Website from time to time to ensure that you are well-informed of our latest policies in relation to Personal Data protection.

HOW DO WE COLLECT YOUR PERSONAL DATA?

We collect Personal Data from you when:

You register an account on the Website or the Apps;
You use any of our related services, such as subscribing to our newsletter, product notifications;
You browse our products and services or otherwise interact with our Website and Apps;
You accept our cookies on your device;
You interact with our customer experience team or other representatives, for example, via our webform, emails, telephone calls, letters, or face-to-face meetings;
You interact with us on our Social Media, such as liking our posts, commenting on our posts, private messaging us on our Social Media;
You participate in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;
We receive references from business partners and third parties, for example, where they referred you to us to enjoy the benefits of a joint promotion or collaboration or to redeem a voucher you purchased through them;
Your authorized representative submits your Personal Data to us for any purpose reasonably authorized by you, for example if such representative is purchasing our product or service to be delivered to you or as a gift;
Our third-party analytics and other service providers provide your Personal Data to us, which was collected and processed by them and disclosed to us pursuant to their separate privacy policies; or
When you voluntarily submit your Personal Data to us for any reason.

HOW WILL YOUR DATA BE USED?

We may use and disclose your Personal Data for purposes necessary to provide you with our products and services, including to:

register and maintain your user account and to verify your identity or age;
process your order for our products or services, process or collect your payment for the order;
deliver or perform the products or services you purchased, including our couriers calling or messaging you to obtain your delivery instructions;
process your returns or refunds in accordance with our Terms of Service;
provide you with supporting services and functions related to your user account, such as saved items in cart, wish list, brand or product notifications;
communicate with you in relation to (i) your queries, requests and feedback, (ii) material changes to our Website or Apps Terms of Service, Policy or other terms and conditions, and (iii) matters relating to the operation of your account;
personalise and improve your customer experience when you visit the Website and the Apps, for example by prioritizing products and services appearing in your search results or feed;
monitor and enforce compliance with our Terms of Service, including dispute resolution;
comply with (i) internal risk controls, (ii) the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, billing errors, or (iii) any applicable law; and
ensure our Website and Apps function properly and to improve their performance, by carrying out activities such as debugging, statistical analyses for optimizing our Website and Apps.
send you marketing communications in relation to our sales, products, services, promotions or the Platforms;
send you marketing communications in relation to the sales, products, services or promotions of business partners, including promotional mail together with your order;
deliver ads which are related to our products and services which may be of interest to you on the Platforms or other websites, apps or online platforms;
enable businesses to deliver ads which are related to their products and services which may be of interest to you;
provide you with our add-on or premium services such as +You NOW;
invite you to our private customer events;
process your participation in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;
process your participation in our business partners’ loyalty or point redemption programs;
conduct market and customer research, analysis or tracking;
promote our products and services on our Platforms;
manage the administrative and business operations of +You and complying with internal policies and procedures;
improve your customer experience across all touchpoints and training our customer experience team, such as by recording and monitoring phone calls; and
any specific purpose in relation to a particular product or service, which we may separately notify you on the product or service page;

WHO WILL YOUR PERSONAL DATA BE SHARED WITH?

In relation to our use of your Personal Data for the Purposes or Additional Purposes, we may disclose your Personal Data to our:

employees, consultants, temporary workers;
payment processors, who process your payment on the Website and the Apps;
logistics providers, such as courier services which will deliver your order to you;
business partners or vendors in connection with the processing of any promotion, event or service organised by us;
professional advisers and consultants;
agents, contractors or service providers who provide operational services to us, such as online cloud storage and processing, marketing optimization, information technology, telecommunications, security or other relevant services which requires their collection, use or disclosure of your Personal Data; and
any other party whom you authorize us to disclose your Personal Data to.